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    Ruiya Microelectronics Ltd. for "customer success, our success" value measure, standardize employee behavior, commitment to service innovation and service commitments to be honoured, and strive to exceed customer expectations of service. Our service philosophy-fast, professional, sincere, warm, careful, and thoughtful. Through long-term efforts, with professionally trained after sales technical support engineer to provide our clients, have the ability to provide specialized and standardized services. Our services include pre-sales service and after-sales service. Pre-sales service to make Rhea and customer products achieve perfect matching of the range of services provided by; after-sales service to meet the special requirements of customers to provide related services.
Service system
    Rhea will be customer-oriented service concept into the day-to-day operations of business and development sectors and training, form an integrated service system. Companies adhere to market-oriented principles, firmly grasp the direction of market demand, to meet customer needs for the purpose of the project. Company's Business Department regularly conduct market analysis, promotion, exhibition planning, and quickly occupied the market for the products are supported. Our business unit and marketing team will regularly keep in touch with customers, understand customer needs and customer demand for product performance timely feedback to relevant departments, to ensure that the company's product development and improvement in line with customer requirements, as well as deepen understanding and trust of customers on the company and products.
Technical support
    Company in accordance with the ISO9001 international quality certification standard has developed a set of documented quality management standard, and on this basis to establish a perfect customer service system. Under the new competitive landscape, companies on the basis of careful consideration and optimization services, continue to provide quality service to our customers, also offers a dedicated service department provides technical support in the new period, the company will continue to adhere to the following services:
· 1. establish customer-centric work style, customer satisfaction as the yardstick to measure all the work;
· 2. establish comprehensive network of services, specialization, standardization, diversification of the services provided to customers;
· 3. provide customers with sustainable, efficient, quick service, and build quality brands;
· 4. from early product design to customer recognition of product specifications, sample assessment
· 5. from pre-sales technical support to sales, after-sales service, we stand on the customer's position, ensure that clients ' long-term interests.
Pre-sales services are as follows:
· 1. survey and forecast customer demand.
· 2. by communicating with customers to determine customer requirements.
· 3. provide samples and technical information customers need.
· 4. providing other services, such as packaging design, customer-specific testing, technical support, and so on.
Service projects are as follows:
· 1. survey and forecast customer demand.
· 2. by communicating with customers to determine customer requirements.
· 3. provide samples and technical information customers need.
· 4. providing other services, such as packaging design, customer-specific testing, technical support, and so on.
Service projects are as follows:
· 1. complaints handling: in response to customer feedback within 24 hours, customers submit feedback within 48 hours of "feedback".
· 2. answers customer questions.
· 3. a client connector testing and the provision of relevant technical reports ...
· 4. providing technical information, system and equipment information.
· 5. provide relevant connector performance and training.
· 6. monthly customer satisfaction surveys.
· 7. customer needs assessment and determine customer needs.